W Pro Service

Contact Center

Our contact center services aim to elevate your customer relationships! With our team of highly skilled experts, we guarantee top-quality contact center outsourcing service for your customers, nurturing loyalty and boosting overall customer satisfaction.

With state-of-the-art technology and cutting-edge tools at our disposal, our team is fully equipped to provide a wide array of services tailored to your business needs. From handling inbound/outbound calls and email support to managing live chat and social media, we offer flexible solutions that can be customized to meet your unique requirements!

Our Contact Center Services Include

<span data-metadata=""><span data-buffer="">VENDOR MANAGER/LEADERSHIP MANAGEMENT SYSTEM

Our Vendor Manager acts as a Team General Manager, overseeing relationships with external vendors and selecting the best providers for your contact center’s needs. They negotiate contracts that define terms like pricing, delivery, service level agreements, and more. Continuously seeking the best vendors on the market, they ensure optimal partnerships for your organization

<span data-metadata=""><span data-buffer="">WORKFORCE MANAGER/WORKFORCE CYCLE

We are dedicated to helping you achieve your business goals by providing an easy-to-use and customizable platform. Our workforce cycle solution is the ultimate tool for success, enabling you to improve performance, reduce costs, and enhance employee satisfaction. With our expertise in planning, monitoring, and optimizing development, along with real-time monitoring services, we ensure the scouting and selection of the most suitable staff for your project.

<span data-buffer="">QA (QUALITY ASSURANCE) QMS<span data-metadata="">

Our contact center outsourcing experts know that quality assurance is crucial for product development and delivery, setting your business apart from the competition. In today’s market, quality is a differentiator. Finding the best QMS for your project requires collaboration between your organization and our experts. We continuously monitor and improve the QMS using CCA to meet your changing needs.

<span data-metadata=""><span data-buffer="">Curriculum Development & Training

Our approach to designing, implementing, and evaluating educational courses or learning experiences entails establishing clear goals and objectives for the curriculum! We carefully select relevant content and instructional methods and devise assessment and evaluation strategies to gauge the curriculum’s effectiveness.

<span data-metadata=""><span data-buffer="">Virtual Clases

We offer training sessions and courses using online tools and technologies, moving away from traditional in-person classroom formats. Our comprehensive services cover all aspects, including content design, technology selection, scheduling and invitations, virtual classroom setup, session facilitation, and performance evaluation.

<span data-buffer="">Rate Knowledge

Drawing on our contact center outsourcing expertise, we continuously improve knowledge assessment techniques. Our aim is to ensure learners have a strong grasp of the material and can apply it effectively. Regular assessments and evaluations help identify areas needing more training or support, enabling ongoing enhancements to our comprehensive training program in contact center services.

<span data-buffer="">Defining a LMS

Our specialized Learning Management System (LMS) is meticulously crafted to align with the unique learning and training needs of organizations and educational institutions. Unlike generic LMS solutions, our customized LMS is precisely adapted to accommodate specific criteria such as content types, user roles, assessment techniques, and reporting capabilities.

“Job well done. Thank you for your time and dedication. Appreciate it. Very satisfied.”

<span data-buffer="">Custom LMS<span data-metadata="">

To create a tailor-made Learning Management System (LMS), we take into account the following key components:

  • Purpose: Clearly establish the purpose of the LMS, such as training employees, providing professional development to teachers, or delivering online courses to students.
  • Features and Functionality: Specify the desired features and functionality of the LMS based on the learning needs and objectives. This may include tools for creating courses, evaluation and assessment features, social learning capabilities, and reporting and analytics tools.
  • User Interface and Experience: Determine the most effective user interface and experience for the target users, such as a user-friendly design, mobile responsiveness, and personalized learning paths.
  • Integration: Consider integrating the LMS with other organizational systems and platforms, such as HR systems, content management systems, and social media platforms.
  • Security: Ensure the security and privacy of user data, including personal information, login credentials, and assessment results.
  • Maintenance and Support: Develop a plan for the ongoing maintenance and support of the LMS, including regular updates, bug fixes, and technical assistance.

<span data-buffer="">Project Management<span data-buffer="">

At W Professional Services, our committed project managers are here to assist you! Providing guidance throughout each phase to ensure a smooth and successful implementation. We start by assessing your current operations, identifying areas for improvement, and then designing and implementing a tailored contact center service plan that perfectly fits your specific needs.

Get In Touch With Us

W Professional Services is your go-to nearshore outsourcing company for comprehensive and swift nearshore outsourcing services. We specialize in crafting customized answers to fulfill all your Onsite Contact Centers or Virtual Contact Centers requirements. Our suite of services spans Training, Workforce Management, QA, Staffing, Bookkeeping, FP&A, Data Entry, and Project Management, ensuring a tailored approach to meet your unique business needs.